Improve SuperIT12 similar tickets escalated in 30 days
Printer tickets need an approved Skill
Curate the working driver procedure and allowlist the diagnostic checks so SuperIT can resolve the next request.
Review proposed SkillFeatures
IT support that resolves the work
SuperIT works your service desk as Level 0 support, helps engineers and end users directly, and shows your team where to improve next. The platform underneath supplies the context, action and control to do it safely.
Three ways SuperIT creates value
Start with the work your service desk needs done. The platform details come after.
Level 0 support
Resolve incidents and service requests autonomously
SuperIT sits at the front of the service desk. It receives each ticket, gathers the relevant context, investigates, takes approved action and writes the result back to your PSA. Routine work is resolved without waiting for an engineer. Anything that needs human judgment arrives ready to continue.
Immediate response, 24/7
Every ticket gets attention as it arrives. No queue wait and no after-hours roster for routine work.
Autonomous resolution
SuperIT investigates and resolves eligible incidents and service requests within the policies you set.
Full-context escalation
When judgment is needed, the ticket reaches an engineer with the evidence, actions taken and recommended next step.
Clean PSA write-back
Status, notes, actions and outcomes are written back automatically, keeping your PSA accurate.
We set a clear bar on what resolved means for your business, agree it with you up front, and measure against it.
Published pilot target: at least 25% autonomous resolution within 30 days on agreed ticket types.
See resolution scenariosLevel 0 resolution flow
Live direct support
One conversation, with the whole environment in context
SuperIT does more than answer from a search index. It brings together curated knowledge, previous tickets, identity and device context, then runs safe commands or cloud actions when the request calls for them. End users get clear help. Engineers can go deeper without starting the investigation from scratch.
Answers from curated knowledge
Uses approved articles, Skills and procedures rather than improvising from stale search results.
Remembers what happened before
Draws on previous tickets, user preferences and fixes that already worked in this environment.
Sees live context
Checks the Digital Twin, identity state and endpoint telemetry before recommending a next step.
Can take safe action
Runs allowlisted commands and cloud actions, with approvals whenever policy requires them.
Direct support in Microsoft Teams
Continual improvement
Know exactly where to improve next
SuperIT connects patterns across tickets, conversations, resolutions and live environment data. It turns those patterns into guided actions, each with the evidence behind it and a clear next step. Your team can improve support coverage and the environment being supported from the same feedback loop.
Increase SuperIT coverage
Find knowledge gaps, recurring escalations, missing integrations and policy bottlenecks that stop safe autonomous resolution.
Improve the IT environment
Spot recurring incidents, configuration drift, capacity issues and security risks before they create more tickets.
See the evidence
Every recommendation links back to the tickets, devices and configuration objects that produced it.
Take a guided next step
Know whether to curate a Skill, approve a safe action, change a policy or fix the underlying environment.
Continual improvement insights
Continual improvement
Recommended next actions
Improve the environmentTicket volume up 40% after a Windows update
Third-floor printing failures are rising
Deploy the known-good driver through GPO and update the client standard before the next QBR.
Open evidencePlatform foundations
What makes these outcomes possible
Open any capability for the technical detail. Together they give SuperIT the context to reason, the ability to act and the controls to stay safe.
Connect your stack
Vendor-agnostic integrations
SuperIT connects to the PSA, identity, cloud, documentation, security and management tools you already run. Your PSA remains the system of record.
Connect your stack
Vendor-agnostic integrations
SuperIT connects to the PSA, identity, cloud, documentation, security and management tools you already run. Your PSA remains the system of record.
- Start with a read-only PSA connection
- Add cloud, identity and documentation context as needed
- No rip-and-replace project
See and act on devices
An optional endpoint agent for deeper context
The lightweight SuperIT agent runs alongside your existing RMM on Windows, macOS and Linux. It adds live device state and a controlled path for safe on-device action.
See and act on devices
An optional endpoint agent for deeper context
The lightweight SuperIT agent runs alongside your existing RMM on Windows, macOS and Linux. It adds live device state and a controlled path for safe on-device action.
- Continuous device context, not just the last API poll
- Run allowlisted actions during troubleshooting
- Deploy at your pace with the tools you already use
Endpoint agent
Devices for Acme Corp
Live status from agents on every endpoint
3 online
| Device | Platform | Status | Last seen |
|---|---|---|---|
| grace-macbook | macOS | Online | Just now |
| office-desktop-04 | Windows | Online | 2 min ago |
| warehouse-pos-12 | Windows | Offline | 3 hours ago |
| lab-ubuntu-01 | Linux | Online | 8 min ago |
| finance-laptop | Windows | Offline | Yesterday |
Understand current state
A live Digital Twin of the environment
Device telemetry, cloud data, identity and PSA integrations build a continuously updated model of devices, users, services and how they relate. SuperIT reasons against current state instead of rebuilding context for every ticket.
Understand current state
A live Digital Twin of the environment
Device telemetry, cloud data, identity and PSA integrations build a continuously updated model of devices, users, services and how they relate. SuperIT reasons against current state instead of rebuilding context for every ticket.
- Understands relationships between users, devices and services
- Grounds each investigation in what is actually running
- Updates as the environment changes
Know how things should run
A curated knowledge base and Skills library
SuperIT analyses past tickets, runbooks and documentation to build the standards and procedures for your environment. Resolutions feed new knowledge back into the library for review.
Know how things should run
A curated knowledge base and Skills library
SuperIT analyses past tickets, runbooks and documentation to build the standards and procedures for your environment. Resolutions feed new knowledge back into the library for review.
- Builds from previous tickets and existing KB content
- Customisable per client, team and ticket type
- Keeps existing documentation platforms current
Knowledge curation
KB curation job
Turning closed tickets and existing docs into Skills.
0% complete
- Date range
- Last 30 days
- Selection
- Only new artifacts
- Run mode
- Write changes
- Auto publish
- Disabled
148
Items processed
12
Articles created
7
Articles updated
Consolidation running, pass 2 of 5
Act with control
Safe action across endpoints and cloud
With current and ideal state in context, SuperIT proposes and executes fixes through the endpoint agent and cloud integrations. Your policies decide what can run without a human.
Act with control
Safe action across endpoints and cloud
With current and ideal state in context, SuperIT proposes and executes fixes through the endpoint agent and cloud integrations. Your policies decide what can run without a human.
- Three-layer safety pipeline before any command runs
- Sensitive actions require explicit approval
- Anything outside policy fails safe to approval
Safe action
Command policies
What runs without asking a human first
| Rule | Decision | OS |
|---|---|---|
| Get-ProcessCmdlet | Allow | Windows |
| Restart-Service *Cmdlet | Needs approval | Windows |
| rm -rf *Pattern | Deny | Linux |
| softwareupdate -iPattern | Needs approval | macOS |
| ipconfig /flushdnsCmdlet | Allow | Windows |
Compound every interaction
Memory that gets more useful over time
Each conversation and resolution updates tenant-specific context. SuperIT remembers user preferences, engineer working styles and what has already worked in this environment.
Compound every interaction
Memory that gets more useful over time
Each conversation and resolution updates tenant-specific context. SuperIT remembers user preferences, engineer working styles and what has already worked in this environment.
- Per-end-user memory and preferences
- Per-engineer tone and style calibration
- Tenant-specific learning, not shared model training
Built for the whole service desk
Owners see a path to scale, leaders get control and evidence, and the service desk gets a queue that moves.
Safe autonomy, by design
You stay in complete control of what SuperIT can and cannot do. Security is how the product is built, not a bolt-on.
Supervised by default
Pilots start conservative: read-only diagnostics, internal notes, engineer-driven. Autonomy expands only as you switch it on, at the pace you are comfortable with.
Inherits the user's permissions
The agent acts as the signed-in user it is helping. It can never do something that person couldn't do themselves. Targeting admin accounts is rejected outright.
Allowlist & blocklist controls
You define exactly what the agent is allowed to do. Everything else is off-limits by default. Anything unrecognised fails safe to "needs approval", never to "run it".
Approval workflows
Sensitive actions require explicit sign-off. Nothing high-risk happens without a human saying yes.
Isolated tenants
Every customer runs in an isolated tenant with per-device credentials. One client's data can never bleed into another client's responses.
Full auditability & alerts
Who did what, when and why: every proposal, policy check, approval and execution is logged. Get alerted when sensitive configuration, like global admin, changes.
Encrypted, end to end
Our RMM agent meets industry-leading security standards. All data between device and backend is encrypted in transit and at rest.
Your data stays portable
Export your data in a usable format at any time. No lock-in, ever.
See it on your stack
Book a demo and we'll walk through your ticket types, integrations and the controls you need before anything touches production.