Improve SuperIT12 similar tickets escalated in 30 days
Printer tickets need an approved Skill
Curate the working driver procedure and allowlist the diagnostic checks so SuperIT can resolve the next request.
Review proposed SkillFeatures
One AI agent for every step of IT support
SuperIT answers questions, helps end users safely resolve issues, works alongside engineers and handles new tickets as Level 0 support. Every answer and investigation draws on your Skills, knowledge, ticket history, Digital Twin and live systems.
From the first question to the final resolution
SuperIT supports end users, engineers and the ticket queue at the same time. Here is what that looks like day to day.
Level 0 support
Resolve incidents and service requests autonomously
SuperIT sits at the front of the service desk as your Level 0 support layer. It triages every new ticket, gathers the relevant context, investigates live systems and takes approved action where it can. At the same time, it can work with the end user to resolve the issue. If an engineer is needed, they receive a detailed internal note with the background work already done.
Triage every new ticket
Classifies the request, sets the right priority and starts work as soon as it reaches the service desk.
Investigate with full context
Pulls together Skills, knowledge, ticket history, the Digital Twin and live data from connected systems.
Take approved action
Troubleshoots and resolves eligible work across endpoints and cloud platforms within the policies you set.
Help the end user in parallel
Responds immediately and helps the user self-resolve, limited to the data and actions they are allowed to access.
Escalate with the groundwork done
Gives the engineer the evidence, actions taken, working hypothesis and recommended next step.
Document the outcome
Writes clear internal notes, status, actions and outcomes back to your PSA automatically.
Level 0 resolution flow
Support on demand
Instant self-service for end users. A copilot for engineers
SuperIT gives end users and engineers the same context-aware support agent, adapted to what each person is allowed to see and do. It can answer a question, investigate an issue or take a safe action. End users get immediate, personalised help. Engineers can review the evidence, refine the plan and copilot SuperIT through the resolution.
Grounded answers to any IT question
Uses approved Agent Skills, knowledge, previous tickets and the Digital Twin as context for every answer.
Personalised end-user support
Explains the next step clearly and only uses data and actions the signed-in user is allowed to access.
Safe help on the local device
Uses the endpoint agent to check live state and make approved changes instead of sending a generic checklist.
Engineer copilot
Investigates, proposes a plan and executes with the engineer, preserving the evidence and notes as they work.
Direct support in Microsoft Teams
Continual improvement
Turn every ticket into better support
SuperIT builds and curates the knowledge base and Agent Skills library from historical tickets, external knowledge systems and every new resolution. It also connects patterns across tickets, conversations and live environment data to find security gaps, training opportunities, upgrade needs and recurring problems worth fixing.
Build knowledge automatically
Turns historical tickets and existing documentation into reusable knowledge and draft Agent Skills.
Curate with every resolution
Uses new conversations and ticket outcomes to keep procedures current and flag uncertain changes for review.
Improve support coverage
Finds knowledge gaps, recurring escalations, missing integrations and policy bottlenecks that stop safe resolution.
Improve the customer environment
Surfaces recurring incidents, security gaps, training opportunities and upgrade requirements, with the evidence attached.
Continual improvement insights
Continual improvement
Recommended next actions
Improve the environmentTicket volume up 40% after a Windows update
Third-floor printing failures are rising
Deploy the known-good driver through GPO and update the client standard before the next QBR.
Open evidencePlatform foundations
What makes these outcomes possible
Open any capability for the technical detail. Together they give SuperIT the context to understand the issue, the ability to act and the controls to stay safe.
Bring live context together
Vendor-agnostic integrations across your stack
SuperIT connects to the PSA, identity, cloud, documentation, security and management tools you already run. It can read current state, take scoped action and write the result back while your PSA remains the system of record.
Bring live context together
Vendor-agnostic integrations across your stack
SuperIT connects to the PSA, identity, cloud, documentation, security and management tools you already run. It can read current state, take scoped action and write the result back while your PSA remains the system of record.
- Start with a read-only PSA connection
- Add live cloud, identity, security and documentation context as needed
- No rip-and-replace project
Help on the local device
A secure connection to the end user’s device
The optional SuperIT endpoint agent runs alongside your existing RMM on Windows, macOS and Linux. It gives SuperIT live device context and a controlled path to diagnose issues and make safe changes.
Help on the local device
A secure connection to the end user’s device
The optional SuperIT endpoint agent runs alongside your existing RMM on Windows, macOS and Linux. It gives SuperIT live device context and a controlled path to diagnose issues and make safe changes.
- Continuous device context, not just the last API poll
- Run allowlisted actions while troubleshooting with the user
- Deploy at your pace with the tools you already use
Endpoint agent
Devices for Acme Corp
Live status from agents on every endpoint
3 online
| Device | Platform | Status | Last seen |
|---|---|---|---|
| grace-macbook | macOS | Online | Just now |
| office-desktop-04 | Windows | Online | 2 min ago |
| warehouse-pos-12 | Windows | Offline | 3 hours ago |
| lab-ubuntu-01 | Linux | Online | 8 min ago |
| finance-laptop | Windows | Offline | Yesterday |
Understand current state
A live Digital Twin of the environment
Device telemetry, cloud data, identity and PSA integrations build a continuously updated model of devices, users, services and how they relate. SuperIT reasons against current state instead of rebuilding context for every ticket.
Understand current state
A live Digital Twin of the environment
Device telemetry, cloud data, identity and PSA integrations build a continuously updated model of devices, users, services and how they relate. SuperIT reasons against current state instead of rebuilding context for every ticket.
- Understands relationships between users, devices and services
- Grounds each investigation in what is actually running
- Updates as the environment changes
Keep operational knowledge current
Knowledge and Agent Skills, built automatically
SuperIT analyses historical tickets, external knowledge systems, runbooks and documentation to build the standards and procedures for your environment. Every new conversation and resolution helps keep that library current.
Keep operational knowledge current
Knowledge and Agent Skills, built automatically
SuperIT analyses historical tickets, external knowledge systems, runbooks and documentation to build the standards and procedures for your environment. Every new conversation and resolution helps keep that library current.
- Creates draft knowledge and Agent Skills from work your team has already completed
- Curates content per client, team and ticket type
- Flags uncertain or conflicting updates for human review
Knowledge curation
KB curation job
Turning closed tickets and existing docs into Skills.
0% complete
- Date range
- Last 30 days
- Selection
- Only new artifacts
- Run mode
- Write changes
- Auto publish
- Disabled
148
Items processed
12
Articles created
7
Articles updated
Consolidation running, pass 2 of 5
Automate service work
A workflow action engine with approval built in
Engineers can use SuperIT to build and refine scripted actions for work such as onboarding, offboarding, access requests and password resets, then make them available to Level 0 support or end users. Each action runs through the same safety controls, whether it touches an endpoint or a cloud platform.
Automate service work
A workflow action engine with approval built in
Engineers can use SuperIT to build and refine scripted actions for work such as onboarding, offboarding, access requests and password resets, then make them available to Level 0 support or end users. Each action runs through the same safety controls, whether it touches an endpoint or a cloud platform.
- Automate onboarding, offboarding, access requests, password resets and other repeatable service work
- Build and refine workflow actions with AI assistance from an engineer
- Pause sensitive steps for explicit human approval; anything outside policy fails safe
Safe action
Command policies
What runs without asking a human first
| Rule | Decision | OS |
|---|---|---|
| Get-ProcessCmdlet | Allow | Windows |
| Restart-Service *Cmdlet | Needs approval | Windows |
| rm -rf *Pattern | Deny | Linux |
| softwareupdate -iPattern | Needs approval | macOS |
| ipconfig /flushdnsCmdlet | Allow | Windows |
Compound every interaction
Memory that gets more useful over time
Each conversation and resolution updates tenant-specific context. SuperIT remembers user preferences, engineer working styles and what has already worked in this environment.
Compound every interaction
Memory that gets more useful over time
Each conversation and resolution updates tenant-specific context. SuperIT remembers user preferences, engineer working styles and what has already worked in this environment.
- Per-end-user memory and preferences
- Per-engineer tone and style calibration
- Tenant-specific learning, not shared model training
Built for the whole service desk
Owners see a path to scale, leaders get control and evidence, and the service desk gets a queue that moves.
Safe autonomy, by design
You stay in complete control of what SuperIT can and cannot do. Security is how the product is built, not a bolt-on.
Supervised by default
Pilots start conservative: read-only diagnostics, internal notes, engineer-driven. Autonomy expands only as you switch it on, at the pace you are comfortable with.
Inherits the user's permissions
The agent acts as the signed-in user it is helping. It can never do something that person couldn't do themselves. Targeting admin accounts is rejected outright.
Allowlist & blocklist controls
You define exactly what the agent is allowed to do. Everything else is off-limits by default. Anything unrecognised fails safe to "needs approval", never to "run it".
Approval workflows
Sensitive actions require explicit sign-off. Nothing high-risk happens without a human saying yes.
Isolated tenants
Every customer runs in an isolated tenant with per-device credentials. One client's data can never bleed into another client's responses.
Full auditability & alerts
Who did what, when and why: every proposal, policy check, approval and execution is logged. Get alerted when sensitive configuration, like global admin, changes.
Encrypted, end to end
Our RMM agent meets industry-leading security standards. All data between device and backend is encrypted in transit and at rest.
Your data stays portable
Export your data in a usable format at any time. No lock-in, ever.
See it on your stack
Book a demo and we'll walk through your ticket types, integrations and the controls you need before anything touches production.