Integrations

Works with your stack

SuperIT connects to the tools you already run: PSA, RMM, documentation, identity, security and cloud. No rip-and-replace. Connect and go.

ConnectWise PSA, Autotask, HaloPSA, Accelo and Microsoft 365 are first-party integrations, built and maintained by us. Everything else below we connect with Workflow Actions and your own API credentials, which covers any platform with a public API. Tell us what you run on a demo call and we will confirm coverage.

See the stackView features
SuperIT modelling a live view of the whole IT environment

PSA & ticketing

  • ConnectWise PSA
  • Autotask
  • HaloPSA
  • Syncro
  • SuperOps
  • Atera
  • Freshservice
  • ServiceNow
  • Zendesk
  • Accelo
  • Jira Service Desk
  • System Center Service Manager
  • Cireson

RMM & monitoring

  • ConnectWise Automate
  • Datto RMM
  • NinjaOne
  • N-able
  • Kaseya VSA
  • Action1
  • Level
  • Auvik
  • Domotz
  • PRTG

Documentation & automation

  • IT Glue
  • Hudu
  • Liongard
  • ScalePad
  • Rewst
  • Pia

Security & SOC

  • Microsoft Defender
  • SentinelOne
  • CrowdStrike
  • Huntress
  • ThreatLocker
  • Sophos
  • Bitdefender
  • Blackpoint Cyber
  • Todyl
  • Arctic Wolf

Email & identity

  • Microsoft Entra ID
  • Okta
  • Duo
  • JumpCloud
  • Proofpoint
  • Mimecast
  • IRONSCALES
  • Barracuda

Backup & BCDR

  • Datto
  • Veeam
  • Acronis
  • Cove
  • Axcient
  • Dropsuite
  • Synology

Cloud, M365 & endpoints

  • Microsoft 365
  • Microsoft Azure
  • Microsoft Intune
  • Google Workspace
  • AWS
  • VMware
  • Jamf
  • Kandji
  • Addigy

Networking & firewalls

  • Fortinet FortiGate
  • Cisco Meraki
  • Ubiquiti UniFi
  • SonicWall
  • Palo Alto Networks
  • WatchGuard
  • Sophos Firewall
  • Aruba
  • Juniper
  • Check Point

Remote access & more

  • ScreenConnect
  • Splashtop
  • TeamViewer
  • 1Password
  • Keeper
  • Pax8

PSA integrations in detail

Turn ConnectWise Manage tickets into resolved work

SuperIT connects to ConnectWise Manage, keeps the ticket as the service record, and carries the work past triage into investigation, action and a verified close.

Turn HaloPSA tickets into resolved work

SuperIT connects to HaloPSA, keeps the ticket as the service record, and carries the work past triage into investigation, action and a verified close.

Turn Autotask tickets into resolved work

SuperIT connects to Autotask, keeps the ticket as the service record, and carries the work past triage into investigation, action and a verified close.

Turn Accelo tickets into resolved work

SuperIT connects to Accelo, keeps the ticket as the service record, and carries the work past triage into investigation, action and a verified close.

Common questions

Can different clients have different service and autonomy settings?

Yes. SuperIT can be configured separately for each managed organisation. One client might use it only for read-only investigation and internal ticket notes. Another might allow approved actions, while a third permits autonomous resolution for clearly defined work. Each can have its own Skills, allowlists, routing rules, branding and escalation requirements. If a client does not want SuperIT involved at all, you can exclude them. Their tickets continue to reach your engineers through the existing process.

What does SuperIT integrate with?

We are vendor-agnostic and integrate across PSA and ticketing (ConnectWise, Autotask, HaloPSA and more), identity and cloud (Microsoft 365, Entra ID, Google Workspace), documentation (IT Glue, Hudu), RMM, networking and security tooling, and the portals your users already live in. We have built a framework that lets us ship a new integration in about a week. If a connection does not exist yet, the agent gets out of the way and escalates rather than guessing.

How much work is it to get started?

Less than you would expect, and we do the heavy lifting. You are set up and running in an hour, and SuperIT is working tickets to resolution within 24 hours. It starts with a read-only API key to your PSA so we can run a ticket analysis with no disruption to production. From there we build your knowledge base and Digital Twin in the background, deploy the agent to a test customer, and expand from there. Most customers reach significant automation within a month, once the third-party integrations are connected and the workflows are tuned. You get a dedicated engineer and a shared Slack channel the whole way.

What does rolling out the SuperIT endpoint agent involve?

Less than a typical RMM deployment, and you control the pace. The agent is lightweight, runs on Windows, macOS and Linux, and deploys with the tooling you already use to push software. We stage the rollout (a test client first, then expand as you get comfortable). The value does not wait for full coverage: the ticket analysis, PSA integration and cloud-side context all work before a single endpoint is enrolled. The agent deepens what SuperIT can see and safely do on each device as it lands.

Can we try it on our past tickets before going live?

Yes. It is the best way to see the value with zero risk. With a read-only key we analyse a sample of your closed tickets from the last few months and estimate, ticket by ticket, what SuperIT could have resolved end-to-end or shaved off in triage time. You get a tangible report and a dollar figure before anything touches production.

Don't see your tools?

We add integrations based on customer demand. Tell us what you run and we will confirm coverage on a quick call.

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