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We build AI for IT support, by people who have run the queue. If that sounds like your kind of problem, we would like to meet you.
FAQs
Answers to questions you might have about SuperIT.
Does SuperIT replace my engineers?
No. That is not what our customers want. Almost every MSP and IT team we speak to is growing and struggling to hire, so they use SuperIT to take on far more than level-one: it resolves the repetitive requests and genuinely complex incidents alike, so you can grow without adding another tech for every new client or seat. That frees your engineers for the human, high-value work software cannot do: building relationships, improving the business, and, increasingly, guiding AI adoption. For the tail of issues that still needs a person, SuperIT hands those over with full context.
How much of our tickets can SuperIT actually resolve?
It depends on your environment and how much autonomy you switch on. We set a clear bar, agreed up front with you, and measure against it. What surprises most people is that SuperIT is often strongest on the hard, long-tail problems. One customer had a laptop freezing for four months that even a factory reset could not fix; SuperIT root-caused a deep registry permissions issue and resolved it in about five minutes. We stand behind the results with a 90-day money-back guarantee: if SuperIT is not right for you, ask for a refund by day 80 of your first 90 paid days and we refund every fee you paid in that time.
Can we keep people involved where the relationship matters?
Yes. SuperIT is not intended to remove people from every interaction. You can keep your team involved where empathy, judgment, commercial context or an established client relationship matters. End users can ask for a person, and SuperIT escalates when it reaches the limits of its permissions or confidence. The engineer receives the conversation, evidence, diagnostics and actions already taken, so the user does not have to start again. SuperIT handles the repeatable execution while your people remain present for the moments clients remember.
How is this different from giving my team ChatGPT or Copilot?
ChatGPT and Copilot can tell an engineer what to check; SuperIT does the work. We are a harness over the leading frontier models that gives them what a raw chatbot does not have: a live Digital Twin of the device and environment, your curated knowledge and Skills, and the ability to safely run commands and take action. Instead of copy-pasting commands back and forth, the agent diagnoses and resolves end-to-end.
What happens when the agent gets it wrong, or isn't sure?
Uncertainty handling is designed in, because an AI that always has an answer is an AI you cannot trust. When SuperIT is not confident, it does not guess: it gathers more signal, asks a clarifying question, or escalates to your engineers with everything it has found so far. Every fix is verified after it is applied. SuperIT checks the issue is actually resolved before telling anyone it is, and a ticket is never closed on an unverified answer. If something does go wrong, the blast radius is bounded by design: the agent runs with the permissions of the user it is helping, higher-risk actions sit behind approvals, and the audit trail shows exactly what was proposed, approved, and executed, so you are never reconstructing events from memory.
How can you safely let an AI run commands on our machines?
Security is the one thing we never compromise on, and it is built in layers, like an onion. There is a hard, system-level filter of dangerous commands that nobody (not an engineer, not the agent) can override; static analysis of every command before it runs; an allowlist and blocklist you control (we ship read-only and non-mutating by default); and, most importantly, the agent inherits the permissions of the person it is talking to, so it can never do something that user could not do themselves. Anything beyond that requires explicit human approval.
How is SuperIT priced?
SuperIT uses outcome-based pricing with a monthly minimum spend — not per-seat and not per-device — so cost scales with the work done. Current plans and rates are on our pricing page. We scope the exact numbers to your queue on a quick call. You should keep the large majority of the value SuperIT creates.
Do you offer a money-back guarantee?
Yes. SuperIT comes with a 90-day money-back guarantee that starts with your first paid month, after the free trial. If SuperIT is not right for you, email us by day 80 and we refund every fee you paid in those 90 days. You do not need to give a reason. We would rather earn your business than hold you to a contract, so the risk of trying us sits with us, not you. Combined with month-to-month service you can cancel in the app any time before your next renewal, no annual or multi-year lock-ins and full data portability, there is very little downside to finding out whether it works on your queue.