Pricing
Simple pricing, priced on outcomes
A US$595/month minimum spend — not per-seat, not per-device. You pay for the outcomes SuperIT delivers, priced by the depth of work and discounted as your volume grows. Every plan includes every feature.
Starter
US$595
per month minimum spend
The best way to get started: prove the value on your own queue, then grow and scale as SuperIT takes on more of the work.
Typically returns ~$3,000/month in reclaimed team time. Engineers stop fielding L1 tickets; users get faster answers, around the clock.
Growth
Let’s talk
volume discounts
Everything in Starter, with progressively deeper volume discounts on every outcome as your support workload grows — so SuperIT gets even better value the more your team leans on it. We’ll size the discount to your volume.
Scale & Enterprise
Custom
volume pricing
Our deepest volume discounts on every outcome, plus dedicated onboarding, SLA-backed support and enterprise-grade security. Built for MSPs and IT teams with complex environments or compliance needs.
- ✓ All plans include all features — plans differ only in per-outcome pricing.
- ✓ Usage beyond your monthly minimum is billed at your plan’s per-outcome rates. No credits, no conversions — just dollars and cents.
- ✓ You set a hard maximum monthly spend, and SuperIT will never exceed it without your say-so — so a busy month can never blow your budget.
- ✓ Stay ahead of usage with real-time spend alerts and a live dashboard: get notified as you approach your minimum and your cap. Complete control, zero bill shock.
What you pay for
No credits, no per-seat fees — SuperIT charges for the outcomes it delivers. Each is priced by the depth of work it takes and discounted as your volume grows. Here’s what SuperIT does; we’ll scope the exact rates to your queue on a quick call.
| Outcome | Relative cost |
|---|---|
Resolving a requestOne charge per request — set by the furthest stage it reaches. | |
| Triage A request lands — pulled from your PSA, or raised by SuperIT itself — and is understood, categorised, prioritised and routed. | |
| Investigate incl. Triage SuperIT gathers live context and diagnoses the root cause, ready to act — but stops short of changing anything. | |
| Resolve incl. Triage + Investigate The issue is fixed end-to-end and the ticket closed — often in conversation with the end user or an engineer. | |
Knowledge & insightStandalone work, priced on its own — separate from the request flow. | |
| Knowledge A knowledge-base article or Skill created or curated. | |
| Actionable Insight A proactive, data-backed recommendation surfaced to your team — a trend, risk or optimisation worth acting on. | |
Relative cost, lower to higher. Exact rates are set with your plan and fall as your volume grows.
Every plan is volume-discounted, with a hard cap and alerts so you stay in control. We’ll walk you through the exact numbers, scoped to your queue, on a quick call.
See your pricingFair by design
Our philosophy is simple: you should keep the large majority of the value SuperIT creates. The commercial terms reflect that.
3-month money-back guarantee
If SuperIT is not delivering against the success criteria we agree up front, we refund your fees. We would rather earn the renewal than hold you to a contract.
No black-box sales
A read-only ticket analysis shows you what SuperIT could have resolved across your real history — with a dollar figure — before anything touches production.
Simple, fair contracts
No auto-rollover. No multi-year lock-ins. You stay because it is working, not because a contract traps you.
Your data stays yours
Full data portability — export everything, at any time, in usable formats.
Evaluating with a pilot? We publish exactly what we sign up to: the pilot success baseline →
See what it would do on your queue
Before you commit, we analyse a sample of your closed tickets and show you — ticket by ticket, with a dollar figure — what SuperIT could have resolved.