Pricing
Simple pricing, priced on outcomes
A fixed monthly fee plus AI work credits — not per-seat, not per-device. Credits are consumed by valuable outcomes, like a ticket resolved end-to-end, so what you pay tracks the work actually done. Every plan includes every feature.
Starting
US$595
per month
50,000 AI work credits / month
Capacity for ~65 tickets resolved end-to-end a month, or a larger mix of triage, investigation and knowledge work.
Book a demoGrowth
US$2,495
per month
400,000 AI work credits / month
Capacity for ~530 tickets resolved end-to-end a month, or a larger mix of triage, investigation and knowledge work.
Book a demoScale
US$5,995
per month
1,500,000 AI work credits / month
Capacity for ~2,000 tickets resolved end-to-end a month, or a larger mix of triage, investigation and knowledge work.
Book a demoEnterprise
Custom
higher usage
Custom credit volumes
We are happy to discuss commercials for higher usage plans.
Talk to us- ✓ All plans include all features — the tiers differ only in included credit volume.
- ✓ The fixed fee gives you budget certainty; credits scale with the work SuperIT actually does.
- ✓ Outcomes are cumulative: a ticket resolved end-to-end consumes 750 credits in total, covering its triage and investigation.
What credits buy
Credits are consumed by outcomes, not by messages, tokens or seats. Each outcome has a fixed price, so the bill is as predictable as the work.
Triage
25 credits
Ticket created by SuperIT, or auto-categorised, prioritised and routed.
Knowledge
150 credits
A knowledge-base article or Skill created or curated.
Investigate
250 credits
Everything in Triage, plus SuperIT gathers live context and diagnoses the issue (no resolution).
Resolve
750 credits
Everything in Triage and Investigate, plus the ticket is resolved end-to-end by SuperIT.
Credit top-ups
Busy month? Add credits whenever you need them — volume pricing built in.
25,000 credits
US$500
100,000 credits
US$1,500
500,000 credits
US$5,000
1,000,000 credits
US$7,500
Fair by design
Our philosophy is simple: you should keep the large majority of the value SuperIT creates. The commercial terms reflect that.
Simple, fair contracts
No auto-rollover. No multi-year lock-ins. If we are not delivering, you leave.
Your data stays yours
Full data portability — export everything, at any time, in usable formats.
No black-box sales
A read-only ticket analysis shows you what SuperIT could have resolved across your real history — with a dollar figure — before anything touches production.
Evaluating with a pilot? We publish exactly what we sign up to: the pilot success baseline →
See what it would do on your queue
Before you commit, we analyse a sample of your closed tickets and show you — ticket by ticket, with a dollar figure — what SuperIT could have resolved.