Pricing
Simple pricing based on outcomes
US$595/month minimum spend. Not per seat, not per device. You pay for outcomes SuperIT delivers, priced by how deep the work goes and discounted as volume grows. Every plan includes every feature.
Starter
US$595
per month minimum spend
Start on your own queue, prove value, then expand as SuperIT takes on more work.
Typical customers reclaim about $3,000/month in team time. Engineers spend less time on L1 tickets, and users get faster answers around the clock.
Growth
Let’s talk
volume discounts
Everything in Starter, with deeper volume discounts on each outcome as your support workload grows. We size the discount to your volume.
Scale & Enterprise
Custom
volume pricing
Our deepest volume discounts on every outcome, plus dedicated onboarding, SLA-backed support and enterprise security. For MSPs and IT teams with complex environments or compliance requirements.
- All plans include all features. Plans differ only in per-outcome pricing.
- Usage beyond your monthly minimum is billed at your plan’s per-outcome rates. No credits, no conversions, just dollars and cents.
- You set a hard maximum monthly spend. SuperIT will not exceed it without your say-so, so a busy month cannot blow your budget.
- Real-time spend alerts and a live dashboard show usage as you approach your minimum and your cap.
What you pay for
No credits, no per-seat fees. SuperIT charges for the outcomes it delivers. Each is priced by the depth of work it takes and discounted as your volume grows. Here’s what SuperIT does; we’ll scope the exact rates to your queue on a quick call.
| Outcome | Relative cost |
|---|---|
Resolving a requestOne charge per request, set by the furthest stage it reaches. | |
Triage A request lands (from your PSA or raised by SuperIT), then gets understood, categorised, prioritised and routed. | |
Investigateincl. Triage SuperIT gathers live context and diagnoses the root cause, ready to act, but stops short of changing anything. | |
Resolveincl. Triage + Investigate The issue is fixed end to end and the ticket closed, often in conversation with the end user or an engineer. | |
Knowledge & insightStandalone work, priced on its own, separate from the request flow. | |
Knowledge A knowledge-base article or Skill created or curated. | |
Actionable Insight A proactive, data-backed recommendation for your team: a trend, risk or optimisation worth acting on. | |
Relative cost, lower to higher. Exact rates are set with your plan and fall as your volume grows.
Every plan is volume-discounted, with a hard cap and alerts so you stay in control. We’ll walk you through the exact numbers, scoped to your queue, on a quick call.
See your pricingFair by design
Our philosophy is simple: you should keep the large majority of the value SuperIT creates. The commercial terms reflect that.
three-month money-back guarantee
If SuperIT is not delivering against the success criteria we agree up front, we refund your fees. We would rather earn the renewal than hold you to a contract.
No black-box sales
A read-only ticket analysis shows you what SuperIT could have resolved across your real history, with a dollar figure, before anything touches production.
Simple, fair contracts
No auto-rollover. No multi-year lock-ins. You stay because it is working, not because a contract traps you.
Your data stays yours
Full data portability. Export everything, at any time, in usable formats.
Evaluating with a pilot? We publish exactly what we sign up to:the pilot success baseline
See what it would do on your queue
Before you commit, we analyse a sample of your closed tickets and show you, ticket by ticket, with a dollar figure, what SuperIT could have resolved.