Blog
Blog
Our blog: thoughts from the SuperIT team, company news, and things we think are useful if you run an MSP or an internal IT service desk.
22 September 2026
architecturemsp-strategyThe Shop Floor Is the Classroom: Your MSP's AI Moat
Your MSP's real moat isn't the model. It's the loop that captures your senior engineers' judgement and spreads it across the whole team.
15 September 2026
architectureproductThe Loop Behind SuperIT: How Tickets Get Resolved
SuperIT isn't a flowchart or a scripted automation. It runs a loop that observes, decides, acts and checks until a ticket is actually resolved.
8 September 2026
architectureai-agentsThe Harness Is Everything
A new study found an 88.5% performance lift across 18 AI models with the model itself unchanged. The gains came from the harness, not the model.
1 September 2026
architectureai-agentsThe Context Bottleneck: What It Means for IT Support
The smartest models are already smart enough. What's missing is company-specific context, and IT support has the worst version of that problem.
25 August 2026
strategyai-agentsJevons Paradox for MSPs: Why AI Grows IT Services
AI commoditises L1 tickets. Execution compresses; planning, supervision and being the accountable party for security and performance explodes.
Comparisons
Evaluating MSP AI tools?
If you are comparing Thread, Neo Agent, or similar tools, start with our Thread alternatives guide (Thread vs Neo Agent and peers). Product essays and news stay here on the blog; vendor comparisons live on Compare.
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