SuperIT AI Agents Launch in North America With Free Tier To Fix IT Incidents Without Runbooks

ORLANDO, Fla., Nov. 2, 2026 — SuperIT, an Australian AI startup whose AI agents investigate and fix end-user IT issues directly on managed devices, today launched its platform for North American managed service providers (MSPs) and IT teams on a self-service basis, as part of global availability. A new free tier with no expiry includes unlimited AI ticket triage and monthly credits for other AI features, and paid plans start at US$99 a month. MSPs and IT teams can sign up free, connect their ticketing system and have an AI agent working real tickets within the first hour, with no sales call or contract.

The launch, ahead of IT Nation Connect in Orlando (Nov. 4–6), moves SuperIT from early access with MSPs in Australia, New Zealand and the U.S. to general availability worldwide, with North America the company’s focus market.

“This is a new era for IT and MSP software, where products win on technical merit, not contract lock-in. The days of signing a one- to three-year contract just to try a product are over,” said Christopher Sale, CEO and co-founder of SuperIT. “We believe SuperIT is the best AI agent in its class, so we’re making it free to use with no time limit and letting MSPs judge it on their own tickets. Most AI in IT support stops at triage or a pre-written script. SuperIT investigates problems it hasn’t seen before and fixes them on the device, within limits each MSP sets.”

Fixing, not just triage and suggestions

Many AI tools for MSPs classify and assign tickets, suggest knowledge articles or run predefined scripts. SuperIT does those things, and is built to go further: to diagnose and resolve unfamiliar issues without a pre-written workflow. Two proprietary technologies make that possible:

• Digital Twin. An evolving model of each customer’s IT environment, built from managed-device telemetry and third-party integrations. Each new issue is investigated with that context rather than from scratch.
• SuperIT Endpoint RMM Agent. Runs on managed devices to gather diagnostics, analyze configuration and system behavior, run commands through controlled PowerShell execution, apply fixes and verify the issue is resolved.

Each MSP decides how independently SuperIT works. Within those limits it resolves issues on its own. Outside them, it works with an engineer to plan, approve and carry out the fix. Early customers use SuperIT for triage and first response, routine service desk workflows, technical investigation, and unfamiliar L1–L3 incidents. SuperIT helps with recurring tasks like new user onboarding and offboarding, all the way to the most complex once-off server performance troubleshooting or network incidents, and everything in between.

Early results

In early evaluations across the technician conversations reviewed with SuperIT’s early MSP partners, the technician’s goal was fully or partly achieved in 91.1%, and 74.1% were assessed as clearly useful or decisive, such as finding key information, running diagnostics or performing the fix. Fields written by SuperIT’s AI triage were still unchanged at review in 99% of cases for ticket type, 96% for subtype, 93% for priority and 91% for item.

Usage grew quickly ahead of the launch. Between July and September 2026, the number of customers MSPs have deployed SuperIT to grew 71%, tickets synced more than doubled, and monthly autonomous agent runs more than doubled, including a nearly tenfold increase in ticket investigations. Monthly recurring revenue grew more than sixfold from August to September.

“We’ve tested many ticket remediation solutions, and only SuperIT passed our accuracy tests. It’s also very easy to use,” said Sam Gridley, CEO of Hawaii-based MSP Intech Hawaii.

Availability and pricing

SuperIT’s free tier has no trial expiry. It includes unlimited AI ticket triage, with fair-use limits, and monthly credits (enough for light AI usage), with access to all platform features. Paid plans run from US$99 to US$9,900 a month, month to month contracts, with more credits on larger plans. Tiers are available for IT teams of all sizes, including custom plans for larger MSPs and IT departments with enterprise requirements. Guided onboarding and assisted proofs of concept remain available.

“MSPs shouldn’t have to sit through sales demos, sign long contracts or commit to big minimums just to find out whether an AI tool like SuperIT works in their environment,” said Sale. “Start free, prove it on real tickets and scale when you’re ready.”

Integrations and security

SuperIT integrates natively with ConnectWise PSA, Autotask, HaloPSA and Accelo, with more to come. Its workflow actions feature lets MSPs connect any platform with a public API as a tool the AI agent can use. Every command passes a security pipeline and a three-tier policy (allowed, needs approval, blocked) and runs as the signed-in user, never with system-level rights. Every action is recorded in an append-only audit trail, and MSPs can require engineer approval for any command or category of action.

Growing without hiring at the same rate

MSP growth has traditionally meant hiring more engineers as client numbers rise. SuperIT is designed to break that link, so MSPs can support more clients with their existing teams, cut engineering time per ticket and improve gross margins.

SuperIT also expects the platform to let MSPs offer new AI-first managed services, priced lower because AI agents do much of the technical work and engineers step in when needed. That makes smaller, price-sensitive businesses profitable to serve, an opportunity that also suits office technology dealers building managed IT practices without large engineering teams.

North America

The expansion follows demand from North American MSPs that saw SuperIT’s early results. North American customers will initially be supported by SuperIT’s existing team and global platform, and the company plans to open a dedicated U.S. team in the first quarter of 2027.

SuperIT raised a US$1.7 million (AU$2.5 million) pre-seed round in December 2025 from Hustle Fund, Antler, CoVentures, Top Down Ventures, angel investors, and MSP owners and industry experts.

IT Nation Connect attendees can see SuperIT in the Solutions Hall, Nov. 4–6. MSPs can sign up free at superit.ai.

About SuperIT

SuperIT builds AI agents that investigate, troubleshoot and resolve end-user IT incidents and service requests, so MSPs and internal IT teams can scale support without adding headcount at the same rate. Its platform combines a Digital Twin of each customer’s IT environment with an Endpoint RMM Agent that acts directly on managed devices, within limits each MSP sets. Founded in 2025 in Adelaide, Australia, and now operating globally, SuperIT is backed by Top Down Ventures, Hustle Fund, Antler and CoVentures. Learn more and sign up free at superit.ai.