Automated Knowledge Base
The knowledge base that writes itself.
SuperIT turns resolved tickets into KB articles and Agent Skills, and keeps them current as your team works. Documentation stops being the project nobody finishes.
Most KBs go stale. This one learns from every ticket.
Articles and Skills, curated automatically.
Articles
Drafts articles from real resolutions, merges duplicates and archives stale ones. Auto-publish or keep as drafts for review, per team. Import your existing KB to start.
Agent Skills
Captures how your team resolves things as reusable, agent-executable instructions. Customers keep a licence to their Skills even if they leave.
Start from what you have
Import your existing KB articles and SuperIT curates them alongside everything it learns from tickets.
Search that understands
Agentic search across KB, tickets, identity and the Digital Twin, for engineers and agents alike.
How it works
Step 1
Monitor
Every resolved ticket and conversation is reviewed for new knowledge.
Step 2
Extract
Reusable fixes, environment facts and team practices are identified.
Step 3
Draft
Articles and Skills are written or updated, duplicates merged.
Step 4
Publish
Auto-published or queued for review, then used on the next ticket.
Support work becomes reusable knowledge, automatically.
“We’ve tested many ticket remediation solutions, and only SuperIT passed our accuracy tests. It’s also very easy to use.”
Questions about Automated Knowledge Base
Can we import our existing knowledge base?
Yes. Import existing articles and SuperIT will curate them alongside what it learns from tickets.
More from the platform
Build knowledge from the work you already do.
See what SuperIT learns from your ticket history. Start free with 200 credits every month, or book a walkthrough with the team.