Engineer Copilot
The copilot for your engineers’ hardest tickets.
Point SuperIT at an unfamiliar problem. It gathers the evidence, proposes the next check and runs it on the live device when you approve, so your engineers solve in minutes what used to take an afternoon.
Stop working the ticket. Start directing the agent.
Your engineers keep the judgment. SuperIT does the digging.
Solves what it hasn’t seen before
No runbook or pre-written script needed. SuperIT investigates from live state and the customer’s history, including L2 and L3 incidents.
Approval on every change
Read-only checks run straight away. Changes arrive as an approval card with the command, the reason, the risk and the matched policy.
Every client, one pane
Ask across all your customers’ tickets and devices without switching tools or tenants.
Remembers the environment
Context about each user, device and customer carries across conversations, so you never start from scratch.
How it works
Step 1
Describe the problem
In plain language, or point it at a ticket.
Step 2
Review the evidence
SuperIT pulls twin data, history and diagnostics into one view.
Step 3
Approve the fix
One click per command. It applies and verifies from the user’s session.
Step 4
Capture it
The resolution becomes a KB article or Skill for next time.
Your best engineer, available on every ticket.
“We’ve tested many ticket remediation solutions, and only SuperIT passed our accuracy tests. It’s also very easy to use.”
Questions about Engineer Copilot
How is the Engineer Copilot different from Level 0?
Level 0 works the queue on its own, inside your policies. The Engineer Copilot works with an engineer in the loop, which suits unfamiliar or high-risk problems.
Does it run commands as admin?
No. Commands run as the signed-in user by default, and admin-account targeting is rejected.
More from the platform
Level 0 Support Agent
Triages, investigates and resolves every new ticket before an engineer opens it.
End-User Self-Service Agent
Gives every end user immediate, personal help that checks their actual device.
Agentic Monitoring
A persistent agent that watches and investigates your trickiest issues until they are resolved.
Give your engineers superpowers.
See the copilot on a ticket your team is stuck on. Start free with 200 credits every month, or book a walkthrough with the team.