End-User Self-Service Agent
IT help for every end user, the moment they ask.
End users chat in plain language. SuperIT checks their actual device, explains what it is doing and fixes what it is allowed to. A ticket is always created behind the scenes, and a human is always one step away.
Most chatbots send a checklist. This one checks the laptop.
Self-service that does the work, not a deflection page.
Personal from the first message
Knows who the user is, which device they are on and what happened last time.
Safe help on the local device
Uses the Endpoint RMM Agent to check live state and make approved changes instead of sending generic steps.
Scoped to what they are allowed
Only uses data and actions the signed-in user is permitted to access. Policies set per customer.
Always a ticket, always a human
Every conversation lands in your PSA. When an engineer joins the chat, SuperIT steps back.
How it works
Step 1
User asks for help
Through the web portal, Microsoft Teams or Slack.
Step 2
SuperIT investigates
Checks the device and context, and explains each step.
Step 3
Resolve or route
Fixes it within policy, or hands to an engineer with context.
Step 4
Documented
The PSA ticket is updated with everything that happened.
Turn every end user into a power user.
“We’ve tested many ticket remediation solutions, and only SuperIT passed our accuracy tests. It’s also very easy to use.”
Questions about End-User Self-Service Agent
Can we change how the agent speaks to our clients?
Yes. Tone, escalation rules and what it can do are configured per customer, so it delivers your service, your way.
What if a user wants a person?
They can always reach a human. The engineer picks up with the full conversation and investigation in front of them.
More from the platform
Exceptional support, at the speed of chat.
See what your end users would experience. Start free with 200 credits every month, or book a walkthrough with the team.